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City Transfer & Storage
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Glossary
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• Accessorial
Services: Services other than transportation which are performed
at your request for an additional charge. (Examples: packing and unpacking,
storage-in-transit, appliance servicing.)
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• Agent:
The local moving company representing a national van line. May serve as
booking, origin, destination and / or hauling agent.
• Appliance
Servicing: Any service required to prepare major appliances
for safe transportation. (Examples: disconnecting and capping the gas line
to a clothes dryer, securing the tub of clothes washer, removing the shelves
from a refrigerator.) Your moving counselor can provide you with information
for having these services performed.
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• Bill
of Lading: Receipt for your belongings and contract for their
transportation.
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• Booking
Agent: Agent or person who sells and registers your move.
A booking agent does not necessarily have to be located at or near the
origin or destination.
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• Change
Order: A form used to amend the amount indicated on the original
estimate due to the addition or deletion of items to be shipped or services
requested by the customer.
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• Destination
Agent:
Agent located at or near your destination who provides necessary services
and information at the end of your move.
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• Estimate:
A general calculation of the transportation charges, as well as costs for
additional services requested by the customer. Includes an estimation of
shipment weight.
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• Hauling
Agent: Agent who owns the van assigned by the van line to
transport your possessions.
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• Inventory:
Form on which the van foreman lists each shipping unit (piece of furniture,
carton, or other individual item not otherwise packaged) in your shipment
and describes their pre-move condition
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• Moving
Counselor: The agent sales representative, responsible for
providing the customer with an estimate of the cost of his / her move,
as well as for answering any and all questions the customer might have
with regard to the moving process.
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• Order
for Service: Document authorizing the van line to perform
moving services.
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• Origin
Agent: Agent at origin responsible for performing packing
and preparing necessary documentation.
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• Registration
Number: The number assigned by the van line to identify your shipment.
Found in the upper right-hand corner of the Order for Service and the bill
of lading.
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• Storage-in-Transit
(SIT): Temporary storage
(not exceeding 90 days) of a customer's household goods.
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• City
Transfer & Storage Allied Van Line: The national moving
company through which affiliated agents are granted the necessary authority
to transport interstate shipments. The van line handles dispatching, shipment
routing and monitoring, paperwork processing, and claims settlement for
all interstate shipments handled by its agents.
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• Van
Foreman: The van driver, having overall responsibility for
the loading, transport, and unloading of the customer's belongings.
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 Continue
with Related Topics:
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Topics covered:
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Planning, Materials used, Garage, Kitchen, Family-Dinning,
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Bed & Bath rooms, Hazardous Items, Organizational Tips,
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Special Techniques
to Protect Your Possessions
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